Communication
Communication: Are We Really Connecting?
By Rich Waterman
We live in an age where communication is easier than ever.
Back when I was a student (showing my age here), if someone wasn’t in their room, you left a note on their door. If you wanted to call home, you queued for the phone box outside the bar.
Fast forward to now—we have WhatsApp, Zoom, FaceTime, emails, texts, voice notes... Yet in many ways, I think our actual ability to communicate is worse than ever.
Messages get misread. Emojis stand in for real emotion. Face-to-face conversations are often replaced by hurried digital exchanges. We’re more connected, but less understood.
Here’s What I’ve Learned About Communication
These principles have stood the test of time—personally, professionally, and in coaching others:
1. The quality of your communication is measured by how it’s received—not how you intended it.
You might think you were clear, kind, or respectful. But if the other person didn't feel that way, the message missed.
2. Always check for understanding.
Don't assume they got it— Ask. Confirm. Clarify.
3. Make your message easy to receive.
Be clear. Be concise. Don’t make people decode your intent or emotion.
4. Tailor your communication to the other person.
Some people need detail. Others prefer headlines. Some need time. Others want speed.
How do they best receive information?
5. Check your emotional state before you hit send.
Angry? Tired? Frustrated? Step away from the keyboard. A moment of pause can save hours of repair.
6. Check their state too.
Even a well-crafted message will land badly if the receiver is stressed, distracted, or upset.
7. Be a world-class listener.
Listen fully. Be present. Reflect back what you heard.
Listening isn’t waiting for your turn to talk—it’s a gift.
Final Thought
These are just a few basics—but they go a long way.
In a world full of noise, real communication is a superpower.
Listening really well is a good place to start.
Thanks for reading.
Being Extraordinary with Rich Waterman
